Frequently Asked Questions

How do I place an order on Phalahaar?

Simply browse our collection of fruits, juices, or salads, add items to your cart, and proceed to checkout. You can also order directly via WhatsApp for a quicker experience!

Are your fruits really organic?

Yes! We source all our fruits from certified organic farms. Each batch undergoes rigorous quality checks to ensure freshness, safety, and nutritional integrity.

What is the delivery time?

Orders placed before 12 PM are typically delivered the same evening. For orders placed after 12 PM, delivery takes place the next morning. We use temperature-controlled packaging.

Is delivery free?

Yes! Delivery is absolutely free on all orders above ₹500. For orders below ₹500, a nominal delivery charge of ₹30 applies within the city limits.

Can I return or exchange items?

We have a no-questions-asked replacement policy. If any item doesn't meet your freshness expectations, click a photo within 24 hours of delivery and send it to us on WhatsApp for an instant refund or replacement.

What payment methods do you accept?

We accept UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking, and cash on delivery. All online payments are secured with 256-bit encryption.

How do I apply a coupon code?

After adding items to your cart, enter your coupon code in the "Apply Coupon" field on the cart page and click Apply. The discount will be reflected instantly in your total. Try FRESH50 for 10% off!

Do you offer bulk / corporate orders?

Absolutely! We offer special pricing for bulk orders, corporate events, and catering. Please reach out to us via the Contact page or WhatsApp for a custom quote.

Which cities do you deliver to?

We currently deliver in Sambalpur, Bhubaneswar, Cuttack, Rourkela, and Berhampur. We're expanding to more cities soon! Check our Outlets page for the latest updates.

How do I save items to my wishlist?

Click the heart icon (❤️) on any product card to add it to your wishlist. Your wishlist is saved in your browser, so you can come back to it anytime. View all saved items on the Wishlist page.